RBI has issued directions to comply with the Supreme Court’s order dated April 30, 2025, in Pragya Prasun vs Union of India and Amar Jain vs Union of India. It focuses on ensuring accessibility in the digital Know Your Customer (KYC) process for persons with disabilities, particularly those with visual impairments or facial disfigurements. Customer due diligence and onboarding can be conducted using video-based customer identification processes (V-CIP) without mandatory eye-blinking requirements. Paper-based KYC must also continue as an accessible alternative for those unable to complete digital procedures.