RBI Master Direction on Penalties for Banks on Customer Service Deficiencies: The directions outline penalties for bank branches and currency chests due to deficiencies in providing customer service. Penalties are imposed for irregularities such as shortages of notes and coins, detection of counterfeit or mutilated notes, non-compliance with operational guidelines (like CCTV functioning), violations of agreements with the RBI, and inadequate ATM cash replenishment. (RBI Master Directions Notification 131/2025 Dated 01/04/2025)