Upon a review, it is proposed to amend RBI Responsible Business Conduct (RBC) Directions, and issue comprehensive instructions to all regulated entities on conduct related matters in recovery of loans and engagement of recovery agents, which inter alia cover aspects such as fair treatment to borrowers during recovery process, conduct of lender’s employees and recovery agents, due diligence, training, code of conduct for recovery agents, etc. The comments/ feedback from stakeholders is invited.
(Link: Draft Amendment Directions, Press Release Dated 12/02/2026)