The amended directions prohibit banks from recovering excess pension without prior notice, the pensioner knowledge and consent, and compliance with applicable service rules. Banks may obtain a Letter of Undertaking from pensioners to facilitate recovery of future excess payments. Where excess payments arise due to bank attributed errors, banks must immediately credit the amount to the Government account, adopt a recovery policy with a cut-off period, and follow a structured recovery mechanism that prioritizes recovery from surplus account balance, limited pension deductions, or pensioner requested instalments.
